Support

Email support@driplox.com, or tap Settings, then Contact us in the app. The app adds your install ID, which helps us find your case. We reply within a few days.

Why does uploading cost money if the app is free?

The upload fee is charged by the avatar platform you upload to, not by Driplox. We never see or touch it. Our cost guide lists every fee with dates.

Where is my PNG?

If you tapped Save to Photos, it is in Photos, in Recents. If you used Save to Files, it is in the Files app where you saved it. You can also open your design and export again.

How do I restore my purchase?

Open Settings and tap Restore purchases, or tap it on the Pro screen. Purchases belong to your Apple Account, so they come back on a new iPhone too.

How do I get a refund?

Refunds for subscriptions and credits are handled by Apple. Ask at reportaproblem.apple.com.

How do I delete my data?

Write to support@driplox.com from the Contact row in Settings so your install ID is included. We reply within 10 days. Deleting the app only removes designs from your phone. Details are in the privacy policy.

I am under 13. Can I use Driplox?

Yes, together with a parent or guardian. Photo upload and personalized ads are off for you, and purchases are for adults. Parents can ask to see or delete what we hold for a child's install.